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Returns
We understand that sometimes items purchased may not meet your expectations. That's why we strive to make the returns process as simple and straightforward as possible. Our return policy allows for returns to be made within 30 days of the purchase date for a refund or exchange. We want you to be completely satisfied with your purchase and feel confident in your decision to shop with us. If for any reason in that 30-day period you decide that the item(s) you purchased isn't what you were hoping for, don't worry. You can return it to us hassle-free. Our goal is to provide exceptional customer service, and ensuring an easy returns process is a crucial part of this commitment. So, shop with confidence, knowing that if for any reason you need to return your purchase, we've got you covered.
support@southwesthobbies.com
Don't be a stranger!
You tell us. We listen.
Dear valued acquaintance, it is with great pleasure that I extend an invitation to you to join us more often. Your absence has been keenly felt and it would bring us immeasurable delight to have your presence gracing our presence. We fully acknowledge the importance of clear and effective communication, and rest assured that we are always ready and willing to lend an ear to your thoughts, opinions, and suggestions. Please do not hesitate to reach out to us as we appreciate and deeply value your input. We remain committed to fostering a warm and welcoming environment where we can all share our unique perspectives, and experiences and engage in meaningful discourse. We eagerly await your return and the opportunity to reconnect with you.